Evaluator, Data Analyst, Manager

WORK EXPERIENCE

Call Center Shift Lead

ANA Research – Fridley, MN – April 2019 to Present

Organize and lead the evening and weekend call center shifts. Duties include scheduling shifts, monitoring phone interviews, verifying completion of phone interviews, and reporting performance metrics.

Telephone Research Interviewer

ANA Research – Fridley, MN – October 2016 to April 2019

Conduct survey interviews by telephone for market research projects. Assist call center supervisor by monitoring phone interviews and verifying completion of phone interviews.

Consultant, Program Evaluation

Evaluation Cafe LLC – Raleigh, NC & Minneapolis, MN – June 2015 to October 2017

Lead statistical and qualitative analyses of projects. Establish organizational structure of the start-up company. Evaluation Cafe LLC focuses on enterprise risk management and quality improvement projects that can be informed using data analytics. Presentation of transit fare estimation to the Joint Statistical Meetings in 2017 and publication of the research paper in the conference proceedings.

Audit Manager

Metropolitan Council of the Twin Cities – Saint Paul, MN – May 2014 to June 2015

Provide supervision and training to three staff persons. Assisted the Director in the assignment of staff to evaluation and audit projects. Led audits in areas of fare enforcement, contract performance, property room inventory, and transit contractor compliance.

Audit Project Team Leader

Metropolitan Council of the Twin Cities – Saint Paul, MN – October 2009 to May 2014

Evaluate programs and audit internal processes. Evaluated bus convenience fares system, uniforms contract performance, commuter rail rider estimates, payroll direct deposit, Section 8 housing program, regional transportation planning process, and grants administration. Provide internal consultation regarding various statistical sampling methodologies and financial controls.

Budget Analyst

Scott County Budget and Strategic Initiatives Office – Shakopee, MN – January 2009 to October 2009

Setup and implement new budgeting system. Included training of County staff and production of budget reports. Analyzed and forecast financial performance of County agencies. Forecast models created in MS Excel and Lawson Budgeting & Planning module. Utilized both Crystal Reports and SQL Reporting for automated financial reports.

Management Analyst

Scott County Office of Public Affairs – Shakopee, MN – August 1998 to December 2008

Conducted studies of management practices and organizational operations within the county utilizing statistical, strategic planning, organizational development, and other evaluation methodologies. Tracked and reported demographic and performance indicators for the County. Designed, implemented, and analyzed surveys both internal and external to the County organization including its Citizen Survey. Drafted and presented organizational policies for approval by the Board of Commissioners and senior management. Chaired and served on several committees including: the 2002 Scott County Redistricting Committee (Chair), the Analysis Work Group of the Scott Countywide Meth Task Force (Chair), the Minnesota Counties Data Collaborative (Member) and the Association of Minnesota Counties' PMAP Purchasing Committee (Member).

OTHER WORK EXPERIENCE

Field Canvasser (contractor)

FairVote MN – St. Paul, MN – October 2015 to June 2016

Field canvasser and phone canvasser for election education efforts during Saint Paul municipal elections. Field canvassing and phone canvassing at senate district and state conventions for persuasion efforts.

Bookseller (part-time)

Borders Group Inc, St. Paul Midway store – St. Paul, MN – November 2000 to February 2011

Staffed cash registers. Located and recommended store product to customers. Served as barista in the store cafe.

EDUCATION

Master of Arts in Public Affairs

Concentrations: Management of Public and Nonprofit Sector Organizations; Community and Economic Development

Associate of Arts in Data Science

• Front-end developer course work in HTML, CSS and some JavaScript/jQuery
• Programming coursework in Java and Python
• GeographicInformation Systems coursework

VOLUNTEER EXPERIENCE

Collection In Focus Art Guide

Lead tours of the institute's collection of Asian art. Staff the art carts. Provide training to volunteers of the Japan Art Cart.

Treasurer and Board Member

Maintained, recorded, and reported the organization's financial activities. Organized civic education forums and events.

Board Member

Performed fiduciary, oversight, and advisory roles as board officer and board director. Supported community organizing efforts.

Board Member

Performed fiduciary, oversight, and advisory roles as board officer and board director.